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FAQ

Where can I find your products?

Our products are available in several points of sale throughout Quebec, please see the complete list in the Point of Sale section.

I would like to sell your products in my store, is that possible?

Of course! You can send us an email at info@toddetpaul.com with your store's contact information and we will be happy to send you the details..

Can dogs with allergies eat your cookies?

All depends on your dog's allergy but no animal protein is used in our recipes. See our products page for a complete list.

How many calories are in your cookies?

Our cookies are made with natural ingredients and fruit and vegetables. No preservatives, sugar or colouring agents were added. They contain very few calories (depending on the flavour).

For a lower calorie cookie, you can opt for our training tablets which are smaller and thinner than regular cookies.

Can your cookies serve as dog food?

We only make treats. While our cookies can be given as a reward, they should not be given as the primary food since our recipes are not calibrated to provide your dog with everything it needs.

Do you make products for cats?

Currently, Todd & Paul's product line is exclusively for dogs.

How many cookies are in a box?

There are roughly 90 regular cookies in the 220g box.

Do you use fresh fruits and vegetables in your recipes?

Based on the recipes, we use fresh, frozen, or pureed fruits and vegetables.

I placed an order on your website, what are the shipping delays?

All orders are shipped within 24 to 48 hours of purchase. Based on postal delivery time, you should receive your items within 3 to 4 business days. *The timeline may be extended by a few days during vacation and holiday periods.

How can I track my order?

You should have received an email containing your package tracking number. If not, please check your spam email or contact us by email at info@toddetpaul.com

Can I return the products if my dog doesn't like them?

We unfortunately cannot guarantee the flavour, but we are confident your dogs will love them! 😉

Are your cookies hard? / Can a dog without teeth enjoy your treats?

Our cookies are hard, but easy to break into small pieces.

For softer treats, you can have our dehydrated fruit bites.

How can I talk to one of your staff members?

You can contact us by phone (819-448-4829), by email (info@toddetpaul.com) or through our social media.

Is there a minimum/maximum order amount?

There is no minimum or maximum amount via our online store. However, delivery is free from a certain amount. See the top banner of our website

Is online payment secure?

Of course, the online payment is secure.

What are the shipping costs?

Shipping is free with any purchase of $75 or more, before tax. Otherwise, shipping is a flat $10. *For deliveries in Quebec

A $15 delivery fee always applies for orders outside Quebec..

Is it possible to order online and pick up my order in a store?

Unfortunately, this is not possible since the points of sale do not have all the products sold on our online store.

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